Returns & Refunds

At ELZARO, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help!

Return & Exchange Terms:

• Timeframe: You can request a return or exchange within 7 days of receiving your order.
• Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, along with the original packaging.
• Process: To initiate a return, please contact our customer support with your order number and reason for return.
• Shipping Costs: Customers will be responsible for paying their own shipping costs for returning the item. Original shipping charges are non-refundable unless the product received was damaged, faulty, or incorrect.

Refunds:

Approved refunds are processed and sent via Bank Transfer, JazzCash, or Easypaisa (since Cash on Delivery/Manual payments are used) within 5 to 7 working days after we receive and inspect the returned item. Original shipping charges are non-refundable unless the item was faulty or incorrect.